Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 6 - 9 business days
  • Europe : 10 - 30 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Privacy policy

    Meraki Planners Policy:
    Planners can be returned or exchanged upon reaching your order and notifying the shop as soon as possible and within 7 days of delivery. Planners must not be written or damage and returned in same or similar shipping packaging.

    Personalized planners are not allowed for returns or exchange.

    It is important for buyers to verify their purchase before finalizing it. Feel free to get in contact with the shop if you have any questions.

    Shipping fees covered by the shop during a sale will be deducted from a return.

    In order to have an exchange a new order must be placed. A return label will be provided.

    Upon arrival of the return a refund will be process which can take a few days.

    If you have a different address or an update to make to the delivery address please verify your information before placing the order or send message as soon as possible to the shop with the correct delivery address.

    Frequently Asked Questions

    What if my item arrived damage?

    If your item arrives damage you will need to contact me within 3 days after delivery so I can send a replacement right away.

    Please note that I will ask for pictures of the item that is damage.

    Personalize or custom orders are not entitle for refunds, but will replace or exchange.

    What if I get the wrong item?

    If you receive a wrong order due to the shop being at fault [meaning that you received something different than what is in the purchase receipt ] please contact me within 3 days after delivery so I can make arrangements and send the correct order.

    If the buyer places a wrong order the shop will not be held accountable or allow a bad review for it is the buyer's responsibility to verify the order at checkout before finalizing the purchase.

    When can I cancel my order?

    Within 24 hours of purchase or before approving the preview if you have request to personalize your order. Once preview has been approve it means it is in printing process. Once order has been printed you can no longer cancel the order. Personalized or Custom Orders can NOT be cancel.

    Can I return my order?

    As of July 2020, Meraki Planners no longers accepts returns or exchanges on orders. Make sure to ask questions if you have any, look at display photos, and be sure that Meraki Planners offers what you are needing and verify your order at checkout before finalizing it.

    Are shipping fees refundable?

    Shipping fees are fees impose by the US Postal Service. It is a service provided by the US Postal Service not Meraki Planners thus meaning that shipping fees are NOT refundable.

    What if I place an order for the wrong layout?

    As of July 2020, Meraki Planners no longer accepts returns or offers exchanges. Please verify what you are purchasing at checkout before finalizing your order.

    The buyer will have to place a new and correct order.

    What if overall I checked out a wrong layout, binding, size?

    As of July 2020, Meraki Planners no longer accepts returns or offers exchanges. Please verify what you are purchasing at checkout before finalizing your order.

    The buyer will have to place a new and correct order.

    What if I checked out under an old address?

    Contact Meraki Planners right away with the correct address.

    Meraki Planners will not be responsible if it is shipped else where. Make sure you review your order before placing it.

    Can I have a custom planner made?

    As of October 2019 Meraki Planner does not do custom layouts/planners.

    What if my order did not arrive, was lost, or was stolen?

    If your order did not arrive, was lost, or was stolen the buyer must file a claim with the postal service office so the postal service office can investigate what happened and so they can then refund the lost or stolen item. They will ask you for details and an invoice. Meraki Planners can provide you with your invoice and file claim link. Meraki Planners does not refund lost or stolen orders. A new order must be placed.

    Legal imprint